Last updated: 10 October 2026
Most Jawazat (General Directorate of Passports) services for residents are now done online through Absher, Absher Business and Muqeem. You only need to visit a Jawazat office in Riyadh, Jeddah or Dammam when a service cannot be completed online, and Jawazat’s advice is to book an appointment on Absher first (Jawazat, 2026).
This guide lists the offices confirmed in Jawazat statements in 2025 and 2026, their working hours, the official contact numbers, which services still need a visit, and the fees you may pay. Jawazat does not publish phone numbers for individual offices; use the official number 992.
Official Jawazat Contact Numbers
| Channel | Details |
|---|---|
| Jawazat phone | 992 |
| Jawazat email | 992@gdp.gov.sa |
| Jawazat on X | @AljawazatKSA |
| Absher support | 920020405 |
| Ministry of Interior | +966 11 401 1111 |
| Requests about blocked transactions | Tawasul service inside Absher |
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Jawazat Offices in Riyadh
| Office | Location | What to know |
|---|---|---|
| Riyadh Region Jawazat (main office) | Al Murabba, next to the Al Jawazat station on the Riyadh Metro Blue Line | The main public office for residents in Riyadh. |
| Qasr Al Hokm metro station office | Inside Qasr Al Hokm station (Blue and Orange lines), central Riyadh | Opened in 2025. Handles iqama issue, renewal and printing, exit re-entry and final exit visas, and passport information transfer. Sunday to Thursday, 07:30 to 14:30 (Ajel). |
| Al Rimal branch | Al Rimal district, east Riyadh | Listed by Jawazat in its Ramadan and Eid 2026 hours, including an evening shift. Its old site has closed, so check the address on your Absher appointment. |
Jawazat’s general directorate in Al Janadriyah is an administrative headquarters, not a public service hall. The Jawazat counters at King Khalid International Airport are passport control for travellers, not service offices for residents.
Jawazat Offices in Jeddah
- Jeddah Jawazat main office: listed in Al Rehab district.
- Al Tahlia Mall branch and Al Sairafi Mall branch: both named by Jawazat in its Ramadan 2025 and 2026 working hours. The mall branches open in the evening during Ramadan.
Jawazat Office in Dammam
The Eastern Province Jawazat office is in Dammam, listed in Ar Rabi district. Book through Absher and choose the Eastern Province region to see the offices taking appointments.
Jawazat Working Hours
- Normal days: Sunday to Thursday, morning shift. Closed on Friday and Saturday. Jawazat has published exact hours only for the Qasr Al Hokm office (07:30 to 14:30), so use the time on your Absher appointment.
- Ramadan 2026: regional offices worked Sunday to Thursday, 10:00 to 15:00. The Al Rimal branch in Riyadh also opened every evening from 21:00 to 01:00 (Al-Ain).
- Eid al-Fitr 2026: all offices were closed on the first day of Eid. On the other Eid days, offices opened 08:00 to 14:30 (Okaz).
We update these hours each Ramadan and Eid when Jawazat announces them.
Do You Need to Visit Jawazat?
Usually not. In August 2026 Jawazat listed 23 resident services that can be done online on Absher (Okaz), including:
- iqama issue and renewal, and collecting a printed iqama
- exit re-entry and final exit visas (issue and cancel)
- reporting a lost iqama
- adding or removing dependants
- changing profession and transfer of services
- extending a visit visa
You will still need an appointment and a visit for things like:
- registering fingerprints (biometrics), for example for children
- reporting a lost passport, which needs a loss report from the Jawazat office before you go to your embassy (Jawazat via Ajel)
- problems that Absher, Absher Business or Muqeem cannot fix
If a message is blocking a transaction, send a request through Tawasul in Absher before you book a visit.
How to Book a Jawazat Appointment on Absher
- Log in to Absher Individuals.
- Open Appointments, then Passports, and select Proceed to service.
- Choose Book a new appointment and the appointment type (for residents, Resident Services).
- Select your region and the Jawazat office.
- Pick a date and time and confirm.
- Save the appointment ticket as a screenshot or printout.
Menu names can change slightly in Absher updates. On the day, take the appointment ticket, your original passport and your iqama.
Jawazat Fees You May Pay
| Service | Fee |
|---|---|
| Exit re-entry, single | SAR 200 for up to 2 months, plus SAR 100 for each extra month |
| Exit re-entry, multiple | SAR 500 for up to 3 months, plus SAR 200 for each extra month (6 months = SAR 1,100) |
| Final exit visa | Free |
| Dependant fee | SAR 400 per dependant per month |
| Lost iqama | SAR 1,000 fine, plus SAR 500 if one year or less is left on the iqama (Gulf News, 2022) |
| Iqama issue or renewal | Depends on the category; see our iqama fees guide |
More detail: exit re-entry visa and final exit visa in Saudi Arabia.
For a lost iqama, Jawazat also asks for a letter from your employer and two 4×6 photos, and you give your fingerprint.
Frequently Asked Questions
What is the Jawazat customer care number?
The official Jawazat number is 992, and the email is 992@gdp.gov.sa (listed on my.gov.sa). For problems with an Absher account, call Absher support on 920020405.
Can I visit Jawazat without an appointment?
Jawazat advises residents to book an appointment on Absher first and then visit, and only when a service cannot be done online. No official rule on walk-ins has been published, so book before you go.
Where is the main Jawazat office in Riyadh?
The Riyadh Region Jawazat office is in Al Murabba, next to the Al Jawazat station on the Riyadh Metro Blue Line. Jawazat also has an office inside Qasr Al Hokm metro station and a branch in Al Rimal.
What are Jawazat office timings?
Offices work Sunday to Thursday in the morning and are closed on Friday and Saturday. The Qasr Al Hokm station office opens 07:30 to 14:30. In Ramadan 2026, regional offices worked 10:00 to 15:00. Your Absher appointment shows the exact time.
Do I need to visit Jawazat to renew my iqama?
No. Iqama renewal is done online: employers renew workers’ iqamas through Muqeem or Absher Business, and heads of family renew dependants’ iqamas on Absher.
Sources: my.gov.sa General Directorate of Passports page; Jawazat statements reported by Ajel (Qasr Al Hokm office, February 2025; appointments and lost passports, 2026), Okaz (online services, August 2026; Eid hours, March 2026), Al-Ain and Sada (Ramadan 2026 hours), Gulf News (lost iqama, 2022; Absher appointment steps, 2024). Fees from our exit re-entry and final exit research. Office districts for Jeddah and Dammam from map listings.