Registering your mobile phone number with your Iqama (residency permit) is a mandatory process for expatriates living in Saudi Arabia. It ensures your SIM card is officially linked to your legal identity and enables you to access essential government services, banking features, and digital platforms like Absher. Without this registration, your mobile services may be limited, and you may face restrictions with online verification, banking, and official communication.
What Is Iqama and Why It Matters for Mobile Number Registration
An Iqama is a legal residency permit issued by the Ministry of Interior (MOI) that confirms your right to live and work in Saudi Arabia. Every expatriate must have a valid Iqama card, which includes a unique 10‑digit number used for official services.
Linking your mobile number to your Iqama is not just a regulatory requirement it plays a crucial role in:
- Accessing government e‑services like Absher and Tawakkalna.
- Banking operations and secure online verification.
- National Address system registration and official notifications.
- Receiving OTPs for transactions and digital services.
- Emergency communications and real‑time updates.
Overview: Registration Options and Requirements
You can register your mobile number with your Iqama through different methods in‑store or online depending on your comfort level and available services. All methods require your Iqama card, your mobile phone/SIM information, and biometric or identity verification.
Here’s a summary of the key service providers in Saudi Arabia:
| Network Operator | Brand | Notes |
|---|---|---|
| Saudi Telecom Company | STC | Largest network and coverage |
| Etihad Etisalat | Mobily | Competitive pricing and urban reach |
| Zain Saudi Arabia | Zain | Simplified processes for residents |
| MVNO Providers | Jawwy, Lebara, Virgin Mobile | Operate on major networks |
(Data based on market operator listings)
Method 1: Register SIM at Telecom Provider Outlets
The most straightforward way to link a mobile number to your Iqama is by visiting a physical store or service center of your chosen telecom provider (STC, Mobily, Zain, etc.).
Steps:
- Visit an official telecom outlet with your valid Iqama and the SIM card you want to register.
- Provide your personal details and Iqama number.
- Submit biometric verification (fingerprint and/or facial recognition).
- Select your desired plan — prepaid or postpaid.
- Confirm and complete the registration.
Once completed, your number is instantly linked to your Iqama, and services are activated immediately.
Tips:
- Ensure your Iqama is valid.
- Carry original and photocopies of your documents.
- Ask for a receipt or confirmation message as proof of registration.
Method 2: Self‑Registration Online (Nafath / Apps)
With digital transformation and Absher integration, many providers allow you to register or self‑activate a SIM online. STC, for example, supports self‑activation via the mySTC app and identity verification through the Nafath system.
STC Self‑Activation Steps:
- Download the mySTC app (iOS or Android).
- Open the app and select Mobile & Internet SIM.
- Choose Activate Your SIM and scan the SIM barcode or enter the serial number.
- Enter your details as per your Iqama.
- Verify via OTP and complete Nafath authentication.
- Choose and pay for your package (SADAD / credit card).
- Activation will complete, linking the SIM to your Iqama.
Online registration is ideal if you’re tech‑savvy and prefer not to visit a store.
How to Check If Your Mobile Number Is Registered to Your Iqama
Saudi Arabia’s Communications, Space & Technology Commission (CST) offers the Mutasil portal — an online service that lets you check which mobile numbers are registered to your National ID/Iqama.
You can also use simple USSD codes to check SIM details on your own device:
| Network | USSD to Display SIM Number |
|---|---|
| Mobily | *222# |
| STC / Jawwy | *150# |
| Zain | *144# |
| Virgin Mobile | *106# |
| Lebara | *000# |
| Salam Mobile | *107# |
These codes display your active SIM number directly on your phone screen.
Updating or Changing Your Mobile Number in Absher
If you need to update your registered phone number in Absher, you can do this through several channels:
- Nafath App – Enter your new number and verify via OTP and fingerprint scan.
- Absher Portal – Log in, edit mobile information, and save.
- Absher Self‑Service Kiosks – Found in malls and government offices.
Keeping your Absher number updated ensures uninterrupted access to over 300 government services.
Chart: Mobile Registration Methods — Quick Comparison
| Registration Method | Convenience | Time | Best For |
|---|---|---|---|
| Telecom Store | Easy, no tech required | ~10–30 minutes | First‑time registration, support |
| Self‑Activation (App) | Medium | ~5–15 minutes | Tech‑savvy users |
| Mutasil Portal Check | Instant | <5 minutes | Check registration status |
| Absher Update | Easy | ~5–10 minutes | Change number |
Common Problems and How to Solve Them
| Problem | Solution |
|---|---|
| OTP not received | Check mobile network; request resend. |
| Number not registering | Visit official outlet with documents. |
| Absher not updating | Use kiosk or Nafath app for biometric verification. |
| SIM already registered under another ID | Contact provider’s customer support. |
Tips: Always double‑check your Iqama digits and mobile number before submitting. Errors are a common cause of delays.
Final Thoughts
Registering your mobile number with your Iqama in Saudi Arabia is essential for legal compliance, access to government platforms, and smooth digital experiences. Whether you prefer visiting a telecom store or using online tools like Nafath and provider apps, understanding the process can save time and ensure your services remain uninterrupted.
If you’re new to Saudi Arabia or switching providers, start with a physical store for guidance, or use self‑activation methods if you’re comfortable managing digital steps. Keeping your mobile number linked to your Iqama ensures your connectivity and your reputation in the Kingdom remains solid.
