Nusuk App Guide 2026: Umrah Permit, Rawdah Booking and Other Services, Step by Step

Last updated: 8 November 2026

The Nusuk app is the Ministry of Hajj and Umrah’s official app for booking a free Umrah permit for Masjid al-Haram and a free appointment to pray in Al-Rawdah Al-Sharifah in Madinah. Log in with Nafath if you live in Saudi Arabia, or with your passport and visa details if you are visiting, pick a date and a time slot, and confirm. Your Umrah QR code appears in the app 2 hours before your time.

Below is every screen in order, from the home page to the Umrah ticket, the Rawdah booking and the electric carts. We booked a real Umrah permit on 8 November 2026 for these screenshots, then cancelled it so the slot went back to another pilgrim.

Nusuk services at a glance

What you see when you open the Nusuk app

The home screen has four tabs across the top: Rawdah, Hajj, Umrah and Menu. Under them is a countdown to the next prayer. A row of quick icons gives you Motawef, Quran, Athkar, Golf cart and Zamzam, and the Wallet button sits at the top. The bottom bar has Home, Journey, Content, Store and Nusuk AI.

The Ministry has made the Nusuk app free of data charges on STC, Mobily and Zain SIMs, so you can issue permits and use the Nusuk maps even when your data package has run out.

Who needs a permit, and how to log in

Every Umrah needs a Nusuk permit, whether you are a Saudi citizen, a resident with an iqama or a visitor on a visa. Praying inside Al-Rawdah Al-Sharifah also needs a permit. Praying in the rest of the Prophet’s Mosque does not.

• Residents and citizens: create or open your account through the national single sign-on, Nafath. If Nafath is not set up on your phone yet, follow our Nafath app guide first.
• Visitors: register with your passport number, visa number, date of birth, nationality, mobile number and email. The code goes to your email, and a foreign mobile number is fine. You can register from abroad once your visa is issued.
• Visitor who has since got an iqama: delete the old visitor account and register again with your iqama number.

The Ministry sets five as the minimum age for Umrah. Visitors still need the right visa before any of this: our 1448 AH Umrah visa guide has the season dates, and the Umrah visa guide for US citizens compares the tourist eVisa with the Umrah visa.

How to book an Umrah permit in the Nusuk app

1. On the home screen, tap Umrah. The Umrah section shows Packages, Permits, Motawef and Maps, then Flights, Hotels, Sim Cards, Athkar and Certificates.
2. Under Upcoming Bookings it says “You have no active permits”. Tap Continue (or Permits at the top).
3. The Umrah Permit screen shows the month and a strip of days, starting with Today. Pick your day.
4. Scroll the Umrah Time cards. Each card shows a start time and the prayer period it falls in, such as 16:01 Before Maghrib, 18:01 Before Isha or 20:01 After Isha, with Available in green. Tap the one you want.
5. A sheet titled Your Blessed Umrah shows the date, time, prayer period and who the permit is for (“You”). It says “By proceeding, you agree to the Terms & Conditions”. Tap Confirmed Booking, or Cancel to go back.
6. You see “Congratulations, your booking is confirmed!” with an Add to my calendar button. There is no payment step.

Your Umrah ticket and QR code

Open the booking from Upcoming Bookings to see the Umrah Ticket. It shows Confirmed and the message “Your visit is confirmed. Your QR will appear 2 hours before your time”. Open the ticket again once that window starts and keep it ready for the check at the Haram.

Changing or cancelling the permit

There is no button to change the time. Tap Cancel Booking on the ticket, then book a new slot. You can only cancel before your permit time starts. After cancelling, the app shows “Permit Cancelled. Thank you for giving another Muslim the chance to visit.”

Only one permit can be active at a time. You can book the next one when the current permit expires or after you cancel it. If you are late for your slot, wait until that permit expires and then book again. Pick a quiet slot with the help of our guide to the best time for Umrah, and if you are travelling from Riyadh or another city, check which Miqat to use before you leave.

Rawdah booking: how to reserve your visit in Madinah

The Rawdah permit is free and is open to citizens, residents, GCC citizens and visitors. Under the rules announced in December 2025 by the authority that runs the Two Holy Mosques, each person can get a Rawdah permit once every 365 days, and men and women have separate times.

1. Tap Rawdah on the home screen. The Al-Rawdah Al-Sharifah page has Appointments, Maps, Flights and Hotels.
2. Under Permits and Bookings, choose Men or Women and tap Continue.
3. Pick the date with the arrows. Slots are grouped in tabs by prayer period: Midnight, Fajr, Dhuhr, Asr, Maghrib and Isha. Small icons on each tab show whether it has men’s slots, women’s slots or both.
4. Inside a tab, the times sit under “Appointments available for men only” or “Appointments for women only”. Slots are 20 minutes apart, for example 02:00, 02:20 and 02:40 AM. Tap one and then Confirm Slots.
5. The sheet Your Blessed Visit to the Prophet’s Rawdah shows the date, time and period, with the warning “Entry is only permitted at the exact time of the booked permit”. Tap Confirm Booking, or Choose another time.

The December 2025 announcement also said Rawdah visitors enter through the southern courtyards in front of Makkah Gate 37, and that worshippers who are already near the Prophet’s Mosque can use an instant track. Because entry is only at your booked time, be at the courtyard early. If you drive to Madinah, our Masjid Nabawi parking guide lists the entrances and fees.

Your Rawdah certificate

After a completed visit, go to Umrah > Certificates. Choose the permit (for example Rawdah Permit) and the language, and the app shows a certificate with the date of your visit.

Other services: electric carts, Motawef and more

Tap Menu to reach Discover more: Mutawif, Electric Carts, Sim Cards, Flights, Hotel Booking, Clock Tower Museum and Maps. The museum sits inside the tower above the Haram; our article on the Makkah Clock Tower explains what is inside.

The app describes Electric Carts as a way to “complete your Tawaf or Saee with ease”. The packages shown were Tawaf and Sa’i for SAR 200, Tawaf only for SAR 100 and Sa’i only for SAR 100. Set the number of passengers, tap Continue, choose the date and the pick-up area (Ajyad Area or Al-Shabika Area), pick a time such as 06:15 PM from the evening slots, and tap Confirm and proceed to payment. The Continue button shows the total for the number of passengers you set (SAR 200 for one passenger on Tawaf and Sa’i), so check it before you pay.

Hajj registration for residents through Nusuk

Citizens and residents with a valid iqama register for Hajj in the Nusuk app or on nusuk.sa, under the Hajj tab. For Hajj 1447 registration opened on 6 Ramadan (24 February 2026), applicants had to be at least 15 and meet the health conditions, and people who had never done Hajj got priority. Packages are booked only with licensed companies listed in the app and paid through SADAD. Watch the Hajj tab for the next season’s dates. Our Hajj package booking guide covers the package categories and steps.

Requirements and fees

Common problems and fixes

• “Exceeded the maximum number of active permits”: you or a companion still holds a permit that is not cancelled. Check both accounts, cancel it or wait for it to expire.
• Permit not showing after booking: pull the screen down to refresh. Permits are active as soon as they are issued.
• No code on the phone: check the number and the country code. If it still fails, uninstall and reinstall the app.
• No Rawdah slot: you may still be inside your 365-day wait, or the women’s or men’s slots for that day may be gone. Try another date and every prayer tab.
• Visitor cannot reach Saudi Arabia in time: if you do not enter by the start of the permit time, the permit is cancelled automatically.
• No Umrah permits at all: Nusuk stops issuing Umrah permits in the weeks before Hajj. In 2026 the pause ran from 18 April to 31 May.

Tips from real expat experience

• Booking an Umrah permit took us under a minute. The slot cards follow the prayer times, so think about where you want to be at Maghrib or Isha before you pick.
• Book the permit before you leave home, not at the Haram gate, and keep your phone charged for the QR.
• If your plans change, cancel. The slot goes straight back to another pilgrim, and you can book a new one at once.
• Book the Rawdah as soon as your Madinah dates are fixed, then plan the rest of the trip around that slot. Men and women in one family often get different times.
• Mark the Rawdah date in your calendar: the next permit only opens 365 days later.
• If you leave something behind at the Haram, read how to get lost items back at the Grand Mosque. After Umrah, our list of places to visit in Makkah helps you plan the rest of the day.

FAQ

Is the Nusuk Umrah permit free?

Yes. The Umrah permit and the Rawdah permit are both free, and there is no fee for repeating Umrah. You only pay for extras such as electric carts, packages, flights or hotels.

How often can I book an Umrah permit?

You can hold one active permit at a time. The Ministry sets no limit on how many times you perform Umrah, so you can book the next permit once the current one has expired or been cancelled.

How often can I visit the Rawdah?

Once every 365 days with a booked permit, under the rules announced in December 2025. The app will not show a bookable slot until your wait is over.

Can women book the Rawdah on Nusuk?

Yes. Choose Women on the Rawdah page. Women’s slots are listed separately under “Appointments for women only” in the prayer-period tabs.

Do residents need a Nusuk permit for Umrah?

Yes. Citizens, residents and visitors all need an Umrah permit. Residents log in with Nafath and can book for dependents and up to four companions.

Sources: Ministry of Hajj and Umrah, FAQ, Rawdah permit service, Nusuk without data consumption, domestic Hajj registration 1447 and 1448 AH Umrah season calendar; General Authority for the Affairs of the Grand Mosque and the Prophet’s Mosque, Rawdah visiting rules, 5 December 2025 (via SPA); Nusuk app screens, 8 November 2026.